CASES & CHANGES (updated 9-23-2020)
On Wednesday, Sept. 23, COM was notified of our first COVID-19 case among staff or volunteers. One employee tested positive. The employee was not in direct contact with clients or store customers during the potentially contagious period. Several staff members and volunteers were potentially exposed. As of 11:00 pm, Sept 23, all known potential direct contacts have been notified and placed in quarantine. The Polk County Health Center has also been notified of potential direct contacts and COM is assisting in contact tracing. As a result, the food pantry and thrift store will be closed to the public on Thur. Sept 24 and Fri. Sept 25 for cleaning and readjustment of staff schedules. Both the pantry and store plan to reopen on Saturday, Sept 26. Please contact Micah at with questions or concerns.
The FOOD PANTRY is still open during regular distribution times (Tue 5:30-7:30 pm, Thursday and Saturdays 9:00 am-12:00 pm), but we have switched to a Drive-Thru model to practice social distancing until at least the end of May. Clients will drive into our warehouse and will check in from inside their vehicle. We have pre-bagged food and will load food into the vehicle for clients. This will allow us to continue offering food to those who need it while also maintaining safe distances for both our clients and our volunteers and staff.
The THRIFT STORE is open, but with a limit of 20 customers in the store at a time. Masks are currently required by staff and customers while in the store. The store is also closing early at 4 pm on weekdays to allow our staff time to clean and disinfect the store each day.
CASE MANAGEMENT offices are closed to walk-ins but we are setting up phone appointments with those who need financial assistance with rent, utilities, medication, or similar needs. To schedule an appointment with a case worker, clients should TEXT or CALL 417-719-1532 or EMAIL firstname.lastname@example.org with their name and need and we will schedule a time to meet with you remotely. Clients may also try calling 417-326-2769 to schedule an appointment.
ELECTRONICS & CARDBOARD RECYCLING are still available. Small data-containing electronics (cell phones, laptops, tablets, flash drives/hard drives) may be dropped off inside our store during regular store hours. Larger electronics, appliances, batteries, bulbs, and paper shredding may be dropped off at our warehouse donation door Tu-Fri 10-2 or Sat 9-12. Cardboard may be dropped off in our green recycle bins in our parking lot 24/7.
Anyone who finds themselves in financial need because of reduced work hours or being laid off due to the coronavirus is encouraged to reach out to COM for assistance. The food pantry is available to help cut down on grocery bills and we can assist on a case-by-case basis with rent, utilities, and transportation. New clients will need to bring photo IDs for adults in the household, social security cards for everyone in the household, proof of address, and proof of income (if any).
You can also follow us on Facebook to get up-to-date information on further changes.